Terms and Conditions of Commercial Use and Service Agreement

Hospy is a product operated by Hospy Solutions LLC, a company registered under the laws of the State of Delaware, United States, with EIN 88‑3772562 and legal address at:

6303 Blue Lagoon Dr Ste 200, Miami FL 33126

These Terms and Conditions govern the relationship between Hospy and:

• Commercial clients: Property managers, hotels, hosts and tourism operators who contract Hospy's services.
• End users: Travelers, tourists or guests who access features and services through Hospy's Secure Links.

Using the Hospy platform implies full and unreserved acceptance of these Terms and Conditions. Hospy may modify them at any time; they shall be deemed accepted if the user continues using the service after being notified by email or through in-platform notices.

Hospy provides a SaaS web platform that works as a digital co-host for hospitality businesses, enabling:

• Automation of check-in processes, including credit card validation as a damage guarantee.
• Communication between guests and operators.
• Sale of additional and tourist services.
• Automation of property administrative tasks.

For travelers, Hospy offers access to:

• Online check-in.
• Instructions, services and support.
• Purchase of tourism products or experiences.

Plans are charged in USD, in advance, via credit or debit card through Stripe.

In Brazil, there is an option to pay in BRL.

Prices do not include local or national taxes. Hospy does not issue invoices with VAT or other levies. The price is final and includes bank processing fees.

Automatic renewal with a charge attempt 48 hours before the renewal date (maximum 3 attempts).

If the charge fails, access will be automatically suspended until payment is regularized. The consequences of suspension are the sole responsibility of the user.

Price updates

Hospy reserves the right to freely update the prices of its plans and services. Any modification will be notified to commercial clients at least 5 days before their next invoice date. Notification will be made by email and/or through in-platform notices. If the client continues using the service after the new prices take effect, they shall be deemed to accept such modifications.

Commercial clients can download their invoices from the platform.

Travelers receive an automatic receipt issued by Stripe after each transaction.

Refunds are not offered for voluntary cancellations or non-use of the service, except in cases of:

• Verified duplicate charges.
• Billing errors caused by the platform.

Hospy reserves the right to reject requests that do not meet these conditions.

When travelers purchase products or services through Secure Links (e.g., early check-in, transfers, eSIM, tickets), Hospy acts solely as a technology intermediary and payment processor.

Hospy does not guarantee the quality, delivery or execution of these services, except when the product or service bears the "Operated by Hospy" seal.

In the event of a bank dispute, Hospy will cooperate in the refund process.

If funds have already been transferred to the host or provider, they will assume the transaction costs and reimburse any refunded amount.

Hospy offers a service to protect hosts against damages or breaches by requesting a credit card from guests as a guarantee.

Currently not available for Airbnb reservations.

Hospy will generate a guarantee contract and perform a card security verification.

The host will have up to 24 hours after check-out to make the corresponding charge.

The service costs USD 0.25 per protected booking, plus a commission between 8% and 13% on each successfully collected guarantee.

The commission percentage depends on a rating assigned by Hospy to the business, which may improve or worsen based on platform usage and behavior.

Hospy reserves the right to immediately and permanently cancel access to the credit card validation service as a damage guarantee if the business's dispute (chargeback) rate is equal to or greater than 2%, calculated over the last 90 days. Once cancelled, the business will not be able to use this service again.

Hospy charges the host a commission for each service sold and a service fee to the traveler.

Balances are transferred at the beginning of each month via Payoneer or other methods enabled by Hospy.

With Payoneer, the minimum transfer amount is USD 50; smaller amounts accumulate.

The balance can also be used to cover the subscription.

If a host cancels their subscription with a balance under USD 50, they may request withdrawal via a virtual card issued by Hospy or another authorized provider, subject to identity verification.

Hospy shall not be liable for:

• Direct or indirect damages arising from the use of the platform.
• Economic losses, technical failures or interruptions.
• Legal non-compliance by the client, including mishandling of personal data.
• Incidents arising from tourist services offered by third parties.

The client is responsible for complying with privacy and data protection regulations applicable in their country.

All content, design, code, logos, images and components of Hospy are the exclusive property of Hospy Solutions LLC.

• Reproduction, distribution or unauthorized use is prohibited.
• Hospy grants a non-exclusive, non-transferable and revocable license of use.
• Use of the brand, API or components requires prior written authorization.

Hospy may modify these Terms and Conditions, notifying users by email or through in-platform notices. Continued use after notification implies acceptance of the changes.

Hospy offers support via online chat.

Current hours: Monday to Friday, 9:00 AM to 5:00 PM UTC-5.

Future: 24/7 support with human and virtual agents.

These terms are governed exclusively by the laws of the State of Delaware, United States. Any dispute shall be resolved by the courts of Delaware, waiving any other jurisdiction.